If you have received a delivery notice from the UPS and you still haven't received your order, we completely understand your concern. This can happen for a few reasons.
For orders placed using our FREE shipping method will be shipped with UPS SurePost. To learn more about UPS SurePost, click here.
Usually in this situation, it means that UPS has delivered the package to your local post office and the USPS will make the final delivery either that day or the next. We ask that you wait a day or two for it to arrive.
If your package does not show up with 2 days of the delivery notice, please reach out to firstname.lastname@example.org for assistance.